Refund policy

Every company has two fully open questions: the question, the discussion, the solutions and the editor. Read those first so you know what you are buying. That beats any refund.

• You paid and access never opened. Whether the card was charged and nothing unlocked, or an InstaPay transfer was rejected or never confirmed: you get the full amount back. No reason needed and nothing to argue.
• You paid twice by mistake. The duplicate is refunded in full.
• You sent the wrong amount. (Manual transfers only.) Over EGP 200 and we return the difference; under it and we contact you before confirming.
• Something broke and we could not fix it. We try to fix it first. If we cannot, you get your money back.
• You changed your mind early. Ask within 14 days of paying, with none of that company's locked questions opened, and we refund in full.

• You have opened and read the paid company's questions. Content is consumed on reading; it cannot be returned like a product.
• The 30 days have ended.
• You did not like the content or it was not what you expected. Questions are written by candidates from their own interviews, and the two free ones exist so you can judge before paying.
• We do not promise you will pass any interview, and no refund rests on that.

Points are not money. If you unlocked a company with 200 points there is no payment to reverse, but if the fault was ours we restore the 200 points to your balance. Welcome points and referral points are a gift; they are never converted to cash or moved between accounts.

Email support@mokabla.com with:

• Your order number, on the checkout page and in your profile
• If you paid by InstaPay or wallet: the name on the transfer and the reference number
• If you paid by card: the last 4 digits of the card, nothing more
• What happened

We never need ID photos, a full card number, or any extra personal information. Anyone asking you for a full card number is not us.

Refunds go back the same way you paid. We do not move them to another method or another account, which protects you as much as us.

• Paid by card? It goes back to the same card through the payment gateway. We issue the refund within 7 business days of approving it; after that your bank decides when it appears on your statement, usually 5 to 14 business days and occasionally up to 30 depending on the issuer. That part is outside our control.
• Paid by InstaPay or wallet? It goes back to the account you transferred from, within 7 business days of approval, and normally shows up almost immediately.
• Unlocked with points? There is no payment to reverse. If the fault was ours we restore the 200 points to your balance.

In every case we reply to your request within 2 business days. Neither side pays a fee for the refund; if your own bank charges one, that part is outside our control.

Reply on the same email thread and we will look again. You also have the right to complain to Egypt's Consumer Protection Agency, and nothing on this page removes that right.